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Customer Comments

Don't just take our word for it, read what our customers say!

I've had my car entrusted to Mekatron for almost two years and they have been honest, reliable and totally dependable. What a pleasure it is to know your car is being taken care of. They are very knowledgeable and have your best interest at heart. This is just a sample of the hundreds of wonderful comments Mekatron receives.

Geoffrey Steele

The people at Mekatron are extremely helpful and have a great ability to explain the problems in layman's terms. I trust them enough to recommend them to all my friends.

Michael Curtis

A superior operation in all respects.

Juanita Gates

Mekatron's performance has always been reliable, well done and reasonably priced. We trust Mekatron's evaluations and really appreciate the recommendations that they make for future services.

John Hilmer

Ian and Michael: I wanted to drop you both a quick line and let you know how tremendously grateful and thankful I am to have found Mekatron Automotive Center. Although I have eventually settled on purchasing an American made Jeep, as my 4x4, I have you both to thank for the excellent advice and consultation you gave me on the other purchase mistakes I almost made. Believe me, the peace of mind your advice brings is well worth the price of inspection.

In this world, too often trust and reliability are the first principles that leave a business, but with Mekatron that is not the case. You both inspire me with your honesty, and have earned a customer advocate for life. I will continue to have our 2003 Hyundai Elantra serviced at your shop, as well as encourage all my import-owning friends to frequent your establishment. Thank you both and I wish you the best!

Traber Schroeder

As usual they answered all my questions and made my truck run as good as new. Another job well done!

Doug Horner back to top

I do most of my own repair work but I was mystifies by the stumbling at acceleration on my 1994 Honda. Mekatron quickly diagnosed the problem as faulty plug wires (although the wires were less than a year old). I was pleased with the quick diagnosis and the service.

Joeseph A. Darrell back to top

The service personnel were knowledgeable and courteous. They were competent and honest. Their prices were less than the dealership and competitive with other shops.

Robb Johnson back to top

Ian and the staff are professional and maintain the highest customer service and quality standards. This business is super!

Alan Draper back to top

Excellent work once again. I also appreciate the shuttle service to and from home

Lisa Szucs back to top

AAA ratings

We are one of only six AAA approved (AAR) shops in Concord (out of 203) and 150 in the Bay Area (out of 3,200).

From 2001 through 2009 Mekatron received a 99.69% average rating in every area the California Automobile Association surveyed. back to top

BBB ratings

The BBB rates businesses from a low of "F" to a high of "A+". Our current rating is "A+".

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Bay Area Consumer Checkbook magazine

For multiple years Mekatron received a 100% rating in every category surveyed. Out of 4,000+ garages in the greater bay area, only five received the same recommendation. back to top

My Mum

My mum was so pleased after we repaired her car she decided to take a road trip. Her trip ended abruptly when she decided to drag race with the Highway Patrol. She still wants to travel, in spirit, so if you will take a copy of "Flat Mum" on your next trip and hold her picture against your visage, and an exotic backdrop, we will give you 10% off the labor, up to $100.00, on your next service. (Discount not good with other special offers)

ArrowFlat Mum

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Mekatron article in Concord Transcript

Repair shop busy after high rating  (by Kristin Bender, staff writer)

Looking for a trustworthy place to have car work done can be as stressful as trying on bathing suits, having the in-laws over for dinner, or going on a blind date.But not for owners of Japanese-made vehicles who know about Mekatron Concord auto repair shop.The business, located at 1771 Concord Ave, has been named one ot the top auto repair shops by Bay Area Consumers’ Checkbook magazine.The shop, owned by Ian Miller, received a 100 percent rating from customers asked about the quality of the work and prices at the shop. More than 26,000 customers ratings were collected in surveys of Bay Area residents.“Thats one of the reasons we are so swamped.  It’s been very impressive,” said Miller.Customers were asked to rate businesses on overall performance; whether or not the mechanics did the work properly on the first try; and up-front cost information given.Miller said his mechanics take continuing-education courses to keep up on the latest techniques of Japanese car repair and are taught to take responsability for a car’s problems. Another reason for the success of Mekatorn Concord is the computerized record -keeping methology Miller and the mechanics use. In fact, Miller said he is in the process or writing a car repair computer program for IBM that could be marketed in the future.

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