Customer Comments
Don't just take our word for it, read what our customers say!
I've had my car entrusted to Mekatron for almost two years and they have been honest, reliable and totally dependable. What a pleasure it is to know your car is being taken care of. They are very knowledgeable and have your best interest at heart. This is just a sample of the hundreds of wonderful comments Mekatron receives.
Geoffrey Steele
As usual they answered all my questions and made my truck run as good as new. Another job well done!
Doug Horner
The people at Mekatron are extremely helpful and have a great ability to explain the problems in layman's terms. I trust them enough to recommend them to all my friends.
Michael Curtis
A superior operation in all respects.
Juanita Gates
Mekatron's performance has always been reliable, well done and reasonably priced. We trust Mekatron's evaluations and really appreciate the recommendations that they make for future services.
John Hilmer
I do most of my own repair work but I was mystifies by the stumbling at acceleration on my 1994 Honda. Mekatron quickly diagnosed the problem as faulty plug wires (although the wires were less than a year old). I was pleased with the quick diagnosis and the service.
Joeseph A. Darrell back to top
The service personnel were knowledgeable and courteous. They were competent and honest. Their prices were less than the dealership and competitive with other shops.
Robb Johnson back to top
Ian and the staff are professional and maintain the highest customer service and quality standards. This business is super!
Alan Draper back to top
Excellent work once again. I also appreciate the shuttle service to and from home
Lisa Szucs back to top
AAA ratings
In 2003 & 2004 Mekatron received a 100% rating from our own customers in every area the California Automobile Association surveyed. back to top
Bay Area Consumer Checkbook magazine
For multiple years Mekatron received a 100% rating in every category surveyed. Out of 4,000+ garages in the greater bay area, only five received the same recommendation. back to top
Mekatron article in Concord Transcript
Repair shop busy after high rating (by Kristin Bender, staff writer)
Looking for a trustworthy place to have car work done can be as stressful as trying on bathing suits, having the in-laws over for dinner, or going on a blind date.But not for owners of Japanese-made vehicles who know about Mekatron Concord auto repair shop.The business, located at 1771 Concord Ave, has been named one ot the top auto repair shops by Bay Area Consumers’ Checkbook magazine.The shop, owned by Ian Miller, received a 100 percent rating from customers asked about the quality of the work and prices at the shop. More than 26,000 customers ratings were collected in surveys of Bay Area residents.“Thats one of the reasons we are so swamped. It’s been very impressive,” said Miller.Customers were asked to rate businesses on overall performance; whether or not the mechanics did the work properly on the first try; and up-front cost information given.Miller said his mechanics take continuing-education courses to keep up on the latest techniques of Japanese car repair and are taught to take responsability for a car’s problems. Another reason for the success of Mekatorn Concord is the computerized record -keeping methology Miller and the mechanics use. In fact, Miller said he is in the process or writing a car repair computer program for IBM that could be marketed in the future.